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Staff Representative:

Tim Jadwin


Account Supervisor, Managed Care


New York

Company Summary:

A pharmaceutical and healthcare marketing agency.


Position Summary
Brand champion. Provides strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: supervises account staff to implement plans profitably. Builds and maintains positive, lasting client relationships based on effectively achieving the client’s marketing objectives and also in a manner with results in agency profit. Ensures high quality agency output.

Principal Responsibilities
  • Client:
    • Constant, positive client contact with key clients
    • Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly
    • Thoroughly understands, communicates and advocates the agency POV (point-of-view).
    • Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
    • Strategy: High level analysis of category, research, competitive data. Analyzes and extracts findings/issues from all available marketing data. Active in strategic development.
    • Demonstrates passion for the brand
  • Internal:
    • Supervises and effectively manages the production of client-approved marketing tools
    • Creative: Provides clear strategic direction to creative team; evaluates creative product against strategic direction and provides constructive feedback. Aims for breakthrough creative. Collaborates on creative brief development
    • Assumes responsibility for the writing and preparation of marketing communications plans and proposals
    • Recognizes and reports new business opportunities
    • Management: team leader, resolves conflict, provides clear and fair direction and feedback to junior account staff
  • Financial Responsibilities:
    • Manage client demands vs. budgets
    • Raises client awareness as to when changes in client direction affect estimates
    • Financial knowledge and control over budget. Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
    • Thorough knowledge of contract and its implications. Sound decision making regarding hours dedicated to jobs, what to prioritize.
    • Thorough knowledge of all basic financial tools necessary to account management
Required Competencies
  • Outstanding client service & relationship building
  • Strategic thinking/ advertising acumen
  • Strong interpersonal, communication and presentation skills
  • Leadership & mentoring qualities
  • Bachelor’s Degree
  • 7+ years of account management, brand management or pharma experience

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