Job Order: 4926
Staff Representative: Tim Jadwin
Position: Senior Account Manager
Location: Georgia
Company Summary:
International healthcare communications company providing a wide range of research and marketing support services to clients in the healthcare industry.
Description:
Position Summary:
To achieve the efficient and timely implementation of projects that deliver cost-effective solutions to clients and adequate revenue, as well as the development of new business opportunities and management of subordinate staff.
Essential Duties and Responsibilities:
- Business Development
- Conduct market analysis in order to identify new business opportunities
- Identify new business opportunities both with existing clients and new clients
- Develop and participate in new business presentations
- Develop full proposals and estimates for final approval by the VP Client Services
- Develop new, original and innovative business ideas to meet clients’ needs
- Present new business ideas to clients
- Secure greater than or equal to $250,000 net revenue in new business annually
- Project Management
- Manage projects yielding greater than or equal to $600,000 in net revenue
- Where possible, expand business from client on all accounts managed by 10%
- Oversee the implementation and timely delivery of effective services by the accounts team to the complete satisfaction of the client
- Function as lead account contact on complex projects or series of projects
- Coordinate project teams including staff and personnel from other departments and offices, including preparation of project timelines, ongoing budget review, and management of all projects through delivery on schedule
- Convene weekly meetings with Client Services project team to update client on progress
- Identify resource needs for all projects to ensure adequate staffing necessary for successful project implementation and completion
- Provide progress reports on projects to clients under supervision of Account Director
- Financial
- Prepare budgets for all proposed activities for final approval by Account Director
- Ensure internal cost control and adherence to agreed budgets
- Work with FPA’s to ensure timely invoicing for all projects managed according to the payment terms agreed upon in the final proposal
- Prepare financial reconciliation upon completion of projects
- Develop and maintain all financial records for projects, including monthly budget review and subsequent revisions as necessary
- Monitor estimated revenue on projects managed to ensure average revenue for all projects managed meets appropriate revenue target
- Management
- Oversee planning and execution of all projects team for which you are responsible
- Communicate progress on each assigned project at weekly team update meetings with staff
- Make team members aware of availability during times of peak activity when assistance may be needed
- Ensure team adheres to SOPs
- Help less experienced Client Services team members where and when needed
- Follow up with team members on given assignments and provide feedback on completed tasks
- Train staff on reconciliations and explain importance of timely financial wrap up of project
- A bachelor’s degree (life sciences preferable) and a master’s of PhD plus at least six years of experience in a medical communications agency or pharmaceutical environment, OR
- Any appropriate combination of education and experience
- General computer literacy required with specific knowledge of Microsoft Office.
- Focus on the Customer
- Commitment to Quality
- Team Player
- Focus on Client Development & Project Innovation
- Focus on New Business
- Focus on Profitability (Budget Preparation / Management and Financial Reporting)
- Management
- Knowledge of the Industry
