Job Order: 4930
Staff Representative: Tim Jadwin
Position: Account Director
Location: New Jersey
Company Summary:
International healthcare communications company providing a wide range of research and marketing support services to clients in the healthcare industry.
Description:
Position Summary:
To direct programs which are planned and executed by a group of client services staff, which deliver cost-effective solutions to clients. Provide strategic consultation to the client(s) within this account. Actively pursue new business opportunities with existing or new clients to ensure adequate revenue growth.
Essential Duties and Responsibilities:
- Business Development
- Conduct market analysis in order to identify new business opportunities
- Identify new business opportunities both with existing clients and new clients
- Develop and participate in new business presentations
- Develop full proposals and estimates for final approval by the VP Client Services
- Develop new, original and innovative business ideas to meet clients’ needs
- Present new business ideas to clients
- Secure greater than or equal to $500,000 net revenue in new business annually
- Project Management
- Manage projects yielding greater than or equal to $750,000 in net revenue
- Where possible, expand business from client on all accounts managed by 10%
- Oversee the implementation and timely delivery of effective services by the accounts team to the complete satisfaction of the client
- Supervise all account contact on all projects assigned to team; serve as lead account contact on complex projects or series or projects
- Coordinate and manage project teams including staff and personnel from other companies and divisions to ensure the efficient and timely completion of projects
- Organize weekly meetings with accounts team to update client on progress
- Monitor staffing for client projects and identify resource needs as they arise
- Provide or ensure adequate progress reports on projects to clients and provide ongoing strategic counsel and advice to major clients
- Financial
- Prepare, revise and approve draft budgets for all proposed activities
- Ensure internal cost control and adherence to agreed budgets
- Work with FPAs to ensure timely invoicing for all projects managed by team according to the payment terms agreed upon in the final proposal
- Revise and approve draft financial reconciliations on completion of projects
- Ensure adequate record keeping of project expenses and staff time sheets
- Monitor and revise net revenue and profit targets per project and for the accounts team to ensure average revenue for all projects managed meets appropriate revenue target
- Assist Vice President in the preparation of financial forecasts
- Management
- Oversee planning and execution of all projects team is responsible for
- Communicate progress on each assigned project at weekly team update meetings with staff
- Make team members aware of availability during times of peak activity when assistance may be needed
- Ensure team adheres to SOPs
- Help less experienced Client Services team members where and when needed
- Follow up with team members on given assignments and provide feedback on completed tasks
- Train staff on reconciliations and explain importance of timely financial wrap up of project
- A bachelor’s degree (life sciences preferable) and a master’s or PhD plus at least 8 years of experience in a medical communications agency or pharmaceutical environment, OR
- Any appropriate combination of education and experience
- General computer proficiency required with knowledge of Microsoft Windows 2000 or XP. Advanced knowledge of Microsoft Excel required.
- Focus on the Customer
- Commitment to Quality
- Focus on New Business
- Knowledge of the Industry
- Focus on Profitability (budget preparation/management and financial reporting)
- Focus on Client Development and Project Innovation
- Management
- Team player
