Job Order: 5105
Staff Representative: Tim Jadwin
Position: Account Supervisor
Location: Connecticut
Company Summary:
Full-service, Continuing Medical Education (CME) agency that services strategic development and implementation of long-term medical education programs.
Description:
Summary
The Account Supervisor (AS) is the liaison to the client, responsible for supervising and managing the account team and their resources. The AS is central to development of on-going business.
Key Duties/Responsibilities
- The AS should have a long-range view of the account and be able to plan and manage activities over a year.
- A key responsibility for the AS is ensuring that the clients are pleased and, if not, identifying problems early. The AS should be proficient in the particular therapeutic area and in close enough contact with the client and his/her business to identify new growth opportunities.
- The AS counsels clients in marketing and spearheads efforts to develop strategies and goals. The AS should periodically review the clients’ business with a view towards identifying business needs.
- The AS manages, develops, and trains account team members and is instrumental in maintaining staffing efficiencies.
- The AS must insist on creative excellence and accuracy.
- The AS is the day-to-day client contact. He/she is responsible for attending and conducting most client meetings and internal project status meeting; oral and written presentations; and reviewing all project financials including billing and reconciliations.
- Finally, the AS is often the senior manager at physician education events. As such, he/she must be comfortable talking with physicians and with the science around the specific therapeutic class.
The AS is critical to business development and is accountable for the success of the client relationship.
The AS is accountable for:
- Account team training, supervision, and development.
- Demonstrating leadership, superior organization and efficiency.
- Supervising, managing, and reporting on account financials.
- Creative excellence, accuracy of project documents,
- Adherence to timelines and agreed upon project and account milestones
- Maintaining project records for efficiencies and to insure institutional history.
- Previous experience (3-5 years) as a senior account manager is key with a demonstrated history of leadership, proven record of success and business development important. At least part of the experience should include work in the medical area with demonstrated experience in a variety of medical education activities.
- The AS should have a bachelor’s degree, a proven track record of leadership and demonstrated communication and organizational skills. We expect to see the AS identifying opportunities for business growth as they bond with the client. We also expect to see noticeable and positive interaction between the AS and key physicians across the therapeutic areas in which they work.
- The AS must display a willingness to work overtime, travel, and attend off-hour events, etc.
- The job description should not be construed to imply that these requirements are the exclusive standards of the position. Job holders may be required to follow any other instructions, and to perform any other related duties required by their supervisor(s).
