Job Order: 5176
Staff Representative: Tim Jadwin
Position: Operations Director
Location: Illinois
Company Summary:
An accredited, full-service medical education company with an excellent work environment and top-notch client roster. They are involved in the research, design, and implementation of educational programs for health care professionals.
Description:
Essential Duties and Responsibilities
- Provide leadership and management aligned with organizational mission and core values.
- Responsible for driving tactical, operational goals and objectives consistent with the organization’s strategic planning.
- Ensure the measurement and effectiveness of all operational processes internal and external. Provide timely, accurate and complete reports on the operating condition of the company.
- Spearhead the development, communication and implementation of effective growth strategies and processes.
- Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the growth objectives of the organization.
- Evaluate current department structure and processes recommend and implement improvements necessary to achieve maximum efficiencies and excellent customer service, increasing company profitability.
- Motivate and lead a high performance management team; attract, recruit and retain required members of that team; provide mentoring as a cornerstone to the management career development program.
- Oversee process implementation and consistency as well as the training programs
- Foster a success-oriented, accountable environment within the company.
- Represent the organization with clients and business partners.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed; Recognizes accomplishments of other team members.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Bachelor’s degree (B. A.) from four-year college or university
- 5 to 7 years related experience and/or training or equivalent combination of education and experience
- Extensive knowledge of commonly-used concepts, practices and procedures in the field
- To perform this job successfully, an individual should have knowledge of Microsoft Office Suite software
- Directly supervises employees
- Carries out supervisory responsibilities in accordance with the organization’s policies and procedures
- Responsibilities include interviewing, hiring and training employees
- Planning, assigning and directing work
- Appraising performance
- Rewarding and disciplining employees
- Addressing complaints and resolving problems
