All fees are paid by our clients. Our services are free to applicants.

Job Order:

5800

Staff Representative:

Tim Jadwin

Position:

Program Manager

Location:

Indiana

Company Summary:

Our client produces medical education programs.

Description:

About Position
Each Program Manager should be skilled in the areas of multi-tasking, organization and prioritizing, written and verbal communication skills, flexibility and adaptability and should have a high level of customer service while being deadline driven with the ability to work in a high pressure situation.

Client Relationship and Management Responsibilities

• Create, manage, and maintain client relationships and expectations
• Lead client planning meetings and provide agenda and meeting recap
• Understand our clients’ business, goals and objectives
• Understand and be comfortable discussing capabilities and offerings
• Share client updates/key information with planning teams and Account Executive team
• Provide solutions and recommendations to clients on process, compliance, sourcing, logistics, etc.
• Must be able to represent multiple meetings to clients and to multitask
• Ability to think strategically and offer solutions for challenges that arise in the planning process; able to articulate solutions to clients and internal team

Meeting Planning Responsibilities

• Estimate and manage budget on an on-going basis alerting clients at milestones
• Responsible to ensure work falls into scope of services and communicate with client regarding scope of services and management changes/increases
• Source, select, and secure appropriate hotel and entertainment venues
• Download projects in writing via the turnover document and implement with the team
• Register new meetings internally
• Conduct site visits as necessary
• Produce and manage meetings by detailed responsibility timeline
• Ability to offer solutions for any challenges that arise in the planning process
• Manage team in regards to responsibility timeline, including Assistant Program Manager and Program Coordinator to ensure task completion and program integrity
• Monitor and manage fees for each program and alert clients and company of discrepancies
• Responsible to delegate appropriate work to Assistant Program Managers and Program Coordinators to maximize profitability
• Responsible to own the entire meeting process regardless of tasks being delegated to other personnel
• Responsible to the Implementation Managers for key deliverables, profitability/hours analyses, program updates, etc.
• Plan meeting from budgeting to final billing
• Manage meeting on-site
• Travel is required and could include weekdays, weekends, and holidays
• Produce program summary at end of meeting
• Ensure all receipts are available for final billing and all program expenses have been captured - responsible for final bill accuracy
• Negotiate savings to ensure client metrics are met
• Closely manage vendors to ensure they are providing contracted deliverables
• Finalize all billing for program and present final reconciliation to clients
• Ensure compliance of all programs

Skills and Qualifications

• College degree in a related field
• 5+ years of industry experience
• CMP preferred but not required
• Healthcare/ Pharmaceutical experience is a plus
• International travel experience is a plus
• Ability to multi-task
• Ability to drive a team to move a project forward
• High level of customer service
• Strong organizational skills
• Must be detail oriented and highly accurate
• Ability to work in a team environment
• Ability to take ownership and prioritize projects
• Effective written and verbal communication skills
• Ability to stand for long periods, up to 8 hours while implementing on-site programs
• Willingness to travel
• Proficient in Microsoft Office Suite
• Ability to lift 25 - 30 lbs

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