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Job Order:

6248

Staff Representative:

Tim Jadwin

Position:

Senior Account Supervisor

Location:

New Jersey

Company Summary:

A firm specializing in health care communications and strategic consulting in the pharmaceutical and biotechnology industries.

Description:

Position Overview:
Senior Account Supervisor serves as team lead in supporting business development/sales efforts through overseeing and delivering projects in a timely, efficient, and professional manner. The Senior Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Senior Account Supervisor serves as a liaison between business development/sales and internal operations and is responsible for the success and profitability of all continuing education and brand support projects. Associate Account Executive, Account Executive and/or Senior Account Executive team members report directly to the Senior Account Supervisor. The Senior Account Supervisor is responsible for managing and mentoring his/her direct reports on a daily basis and for creating and implementing their development plans.

Specific Duties, Activities, and Responsibilities:

• The development of proposals, budgets and reconciliations to ensure minimum net and gross profit standards/requirements
• Collaborates with all teams to ensure proposal development is accurate and all teams hours are captured (traffic, production, creative, clinical/copy, meeting services)
• Accountable for maintaining minimum gross and net profit percentage requirements/standards for all assigned accounts
• Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
• Monitors budgets including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
• Maintains and/or exceeds minimum billable utilization percentages for position level
• Ensures that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
• Maintain and manage existing business opportunities with existing clients
• Assumes primary lead for the client upon client acceptance of proposal
• Function as internal team leader ensuring all members of the team work together smoothly and effectively
• Manage, mentor, and supervise personnel at the Account Supervisor, Associate Account Executive, Account Executive and/or Senior Account Executive position
• Provides direction to Account Supervisor regarding the all aspects of project management to ensure client expectations are met if not exceeded
• Conduct performance reviews, prepare development plan, and MBO’s for direct reports
• Provides budget status & communication w/ Client
• Utilizes tools to manage projects including project briefs, proposal templates, budget tools
• Collaborates with internal team on overall project plan, objectives, milestones & deliverables
• Liaison with client for signatures on contracts when applicable
• Initiates and maintains faculty relationships
• Routes administrative pieces through clients’ internal processes (when applicable)
• Leads calls with faculty and/or content experts regarding content and direction
• Reviews and forwards status/contact reports to client after each client contact
• Assist GAS and/or SVP, Sales in the client CBD forecasting process

Education or Equivalent:

• 4-year college degree and a minimum of 5 years client service/project management experience mandatory in the healthcare industry OR a combination of 5-10 years experience in a marketing services environment with management responsibilities

Knowledge/Skills Requirements:

• Project management, excellent oral and written communication skills, and ability to manage people effectively
• Solid Knowledge of marketing principles, preferably health care marketing
• Demonstrate the ability to apply marketing knowledge to brand building initiatives
• Demonstrate ability to use information and data effectively
• Managed market/care experience a plus
• Experience with or proven ability to manage direct reports
• Works with confidential and sensitive corporate, client, and employee information and must conduct him or herself accordingly

Department Responsibility:

• Provides standard and customized reports to clients at specified intervals
• Adheres to PhRMA, FDA, OIG and ACCME guidelines
• Ensures documentation of CE programs
• Displays professionalism at all times
• Demonstrates a sense of urgency to obtain results
• Responds well under pressure, is flexible
• Demonstrates ownership and accountability for all agency procedures and workflow
• Implements Hub of the Wheel concept and ensures that team members are adhering to corporate standards
• Attends multiple internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status, etc.
• Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for project teams to facilitate such quality control
• Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
• Travel required up to 25%
• Required to be available to work outside the company’s standard work hours

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