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Job Order:

6252

Staff Representative:

Tim Jadwin

Position:

Account Supervisor

Location:

New Jersey

Company Summary:

A firm specializing in health care communications and strategic consulting in the pharmaceutical and biotechnology industries.

Description:

Position Overview:
Account Supervisor supports business development/sales efforts through overseeing and delivering projects in a timely, efficient, and professional manner. Account Supervisor is the primary service delivery management resource with a key customer advocacy role, responsible for assuring client satisfaction. The Account Supervisor serves as a liaison between business development/sales and internal operations and is responsible for the success and profitability of all continuing education and promotional brand support projects.

Specific Duties, Activities, and Responsibilities:

• The development of budgets and reconciliations to ensure minimum net and gross profit standards/requirements
• Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
• Monitors budget including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
• Maintains and/or exceeds minimum billable utilization percentages for position level
• Ensures that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
• Develops and maintains client relationships
• Function as internal team leader ensuring all members of the team work together smoothly and effectively.
• Coaches, mentors, develops, and supervises staff of AE levels, on an consistent and ongoing basis, effectively communicating at all times
• Provides staff with formal verbal and written feedback through performance evaluations and MBO’s bi annually
• Identifies and communicates clear roles and responsibilities of team members establishing ground rules
• Utilizes tools to manage projects including project briefs, proposal templates, budget tools
• Assumes primary lead for the client upon client acceptance of proposal
• Collaborates with internal team on overall project plan, objectives, milestones & deliverables
• Liaison with client for signatures on contracts when applicable
• Provides direction to Account Executive regarding all aspects of project management to ensure client expectations are met if not exceeded
• Initiates and maintains faculty and content expert relationships
• Routes administrative pieces through clients’ internal review process (when applicable)
• Participates or leads content calls with faculty and/or content experts regarding content and direction
• Reviews and forwards status/contact reports to client after each client contact

Education or Equivalent:

• 4-year college degree and 2-3 years client service/project management experience preferably in the healthcare industry OR a combination of 3-5 years experience in a marketing services environment.

Knowledge/Skills Requirements:

• Project management, excellent oral and written communication skills, and ability to manage people effectively.
• Demonstrate thorough knowledge of the therapeutic areas, science, markets and products for all assigned accounts
• Solid Knowledge of marketing principles, preferably health care marketing
• Demonstrate the ability to apply marketing knowledge to brand building initiatives
• Demonstrate ability to use information and data effectively
• Managed market/care experience a plus
• Works with confidential and sensitive corporate, client and employee information and must conduct him or herself accordingly.

Department Responsibility:

• Provides standard and customized reports to clients at specified intervals
• Adheres to PhRMA, FDA, OIG and ACCME guidelines
• Ensures documentation of CE programs
• Displays professionalism at all times
• Demonstrates a sense of urgency to obtain results
• Responds well under pressure, is flexible
• Demonstrates ownership and accountability for all agency procedures and workflow
• Implements Hub of the Wheel concept and ensures that team members are adhering to corporate standards
• Attends multiple internal meetings with sales, client services, meeting services, traffic and other key personnel to discuss project status, etc.
• Ensure the highest standards of quality control of client materials and, as appropriate, develop best practices protocols for Access project teams to facilitate such quality control
• Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook
• Travel required up to 25%
• Required to be available to work outside the company’s standard work hours

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