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Job Order:

5434

Staff Representative:

Tim Jadwin

Position:

Senior Account Manager

Location:

Pennsylvania

Company Summary:

A healthcare communications company.

Description:

Overview:
Manages and lead team(s) to complete assigned projects and direct client relationships. Develops projects plans and scopes of services and ensures delivery of high-quality products by project team. Participates in new business opportunities for both new and existing clients as well as cross-selling initiatives. Responsible for being the day-to-day contact for clients, brainstorming creative ideas and implementing tactical details of plans.

Description of Duties:

• Develops and manages scope of service or project agreements with client(s).
• Demonstrates knowledge of client industry, operations, and competitive position.
• Ensures existing account new business revenue goals are achieved.
• Communicates regularly with client project manager and extended team members, as appropriate.
• Establishes and leads cross-functional team internally and across inChord family of companies in support of client needs and consistent with engagement requirements (including specific industry expertise as needed).
• Monitors and manages team activity to ensure quality delivery of products and services to accounts.
• Oversees and manages all financial aspects of client relationship including compliance to estimates, contracts/assignments, billings, write-offs, receivables, etc.
• Manage client expectations and communications flow as it relates to internal project team members.
• Provides management direction, as well as developmental support to direct reports, if assigned.
• Participates in new business/client activities and pitches as requested.
• Manage and mentor junior level staff to develop and guide them on their career path.
• Generally manages multiple mid to large-scale client/project relationships.
• Develops and maintains account plans for all assigned clients.
• Demonstrates and shares subject matter expertise with team members informally or formally.
• Develop and manage all production schedules, projections and budgets for assigned jobs.
• Manage scope including identifying issues and notifying clients.
• Prepare agendas and lead all internal project meetings.
• Ensure client approvals and sign-offs on all major deliverables.
• Assumes other duties as assigned.

Minimum Requirements:

• Bachelor’s degree or equivalent plus 2-3 years of relevant industry experience Marketing/Advertising, Interactive/Professional Services, and/or Pharmaceutical/Healthcare industries
• 2-3 years account/project management experience
• 1-2 years of business development experience
• Outstanding communications skills
• Good organizational skills
• Previous direct management and project planning responsibility

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