Job Order: 5580
Staff Representative: Tim Jadwin
Position: Account Supervisor
Location: Massachusetts
Company Summary:
Pharmaceutical advertising company with specialization in Medical Devices.
Description:
Key Responsibilities:
Responsible for overall agency service and activities on one or more accounts.
Broad Function:
Provides daily supervision of account group personnel. Senior level client contact. Builds a strong/lasting client relationship based on progress in achieving the clients’ marketing objectives with efficiency that results in profit for the agency.
Specific Responsibilities:
- Internal
- Conducts regular meetings with the account team and relevant members of other services to discuss client problems, opportunities, and work in progress.
- Determines staff hour requirements and other resources necessary to assure a high level of service to clients as well as profitability.
- Supervises, trains and motivates account team members to assure a high level of performance on behalf of clients.
- Evaluates performance and skill level of account group personnel and recommends staffing changes necessary to support client needs.
- Participates in all planning projects.
- Oversees the scheduling and flow of work from the team’s client(s).
- Reviews, periodically, each client account’s profitability with the department supervisor.
- External
- Fosters a close communications relationship with client senior management, creating an atmosphere where issues regarding pricing, performance or team personnel can be discussed.
- Takes a leadership role in the development of strategic plans that will grow the clients’ business as well as generate incremental billings and income.
- Participates in major client presentations and makes other contacts that will strengthen the agency/client relationship.
- Promotes, when appropriate, other agency services such as planning or interactive.
- Insures that our client is adequately compensated for the services rendered.
- Minimum of 7 years agency experience
- Proven track record of building and sustaining strong client relationships
- Demonstrated ability to solve client challenges
- Ability to manage numerous projects simultaneously
- Experience in medical devices and diagnostics a plus, but not essential if you are good on a learning curve
