Job Order: 5594
Staff Representative: Tim Jadwin
Position: Group Account Supervisor
Location: New Jersey
Company Summary:
A smart, award-winning pharmaceutical advertising and communications agency with major clients.
Description:
Position Summary:
Oversee all day-to-day Agency activities and contribute to building the brand at a strategic level. Usually responsible for a group of brands and/or a group of account services personnel.
Responsibilities Of Position
- Job Knowledge
- Demonstrate ownership and accountability for all agency procedures and work flow. Evaluate on an ongoing basis making recommendations for improvement
- Supervise day-to-day activities on assigned accounts
- "Paint" the big picture to team members regarding activities on assigned accounts
- Demonstrate expertise in the assigned therapeutic categories, markets and products/science.
- Direct creation of monthly status reports, job opening checklists, contact reports, work orders, estimates and other correspondence; Ensures timely and accurate execution of said
- Assigns, oversees and evaluates activities of other Account team members
- Develop, write and implement Communications Plans
- Interact with all levels of creative staff in review of projects ensuring consistency with client objectives and brand strategy
- Demonstrate advertising and marketing expertise
- Work Quality
- Ensures highest quality is being delivered on all jobs, ensuring Client is satisfied with final outcome
- Ensures successful completion of all assigned jobs on time and on budget
- Possess excellent organization skills and follow up
- Directs and oversees multiple assignments, ensuring quality control and adhering to deadlines
- Demonstrate ability to focus on details (as needed)
- Prioritizes to ensure Client satisfaction
- Anticipates, identifies and solves tactical and strategic problems as they arise
- Client Relations/New Business
- Possess thorough knowledge of clients’ systems and procedures for tracking jobs and ensure internal team adheres to these
- Communicate routinely with Client regarding the status of all projects. Ensures high level of quality and timeliness to all projects and requests.
- Serves as primary contact with Client and continually builds relationships at all levels of product/marketing management
- Account Management
- Demonstrate outstanding business sense overall and ability to define key issues
- Oversees and ensures all members of the team work together smoothly and effectively; a key internal driver to get specific work accomplished
- Work closely with creative staff, documenting and actively passing on Client direction, collaborating on jobs and communicating fundamentals of what needs to be done and when
- Oversee quality control on all jobs, from both a creative and strategic point of view, ensuring Client comments are always considered and/or incorporated. Jobs include creative items as well as marketing plans and pov’s that are generated only by the account group
- Plays the key role in both internal and client meetings, contributing at a strategic level.
- Continuously monitor the marketplace and provide value-added updates to the Client and Agency on brand, category and industry issues
- Actively pursues new business leads and new opportunities at the Client, and elsewhere
- Financial Management
- Manage all financial aspects of the account including overseeing the billing process and P&L responsibilities.
- Strategic Thinking/Analytical Ability
- Provide strategic and marketing guidance to client and agency team
- Proactively provide client with points of view and recommendations on business building, market research and competitive activities
- Demonstrate ability to apply marketing knowledge to brand building initiatives
- Demonstrate ability to use information and data effectively
- Management/Leadership Skills
- Provide effective direction to agency team ensuring team communication especially among Account Services, Creative and Medical Affairs/Education
- Understanding of roles and responsibilities of team members and ability to interact effectively with varying levels of personnel
- Development and maintenance of positive relationships with peers and senior management (copy, art, medical affairs/med ed)
- Advises senior management of all internal and external issues that impact business
- Is the team captain; commands respect and is able to move things forward
- Ensures appropriate utilization of agency resources
- Demonstrate ability to evaluate potential issues within agency and provide corresponding solutions
- Communication Skills
- Written correspondence - write clear and concise internal and external documents
- Verbal communication - clearly communicate points of discussion to team members in a professional manner.
- Interpersonal - works collaboratively with others; listens to others’ points of view; treats others with respect
- Presentation - Demonstrates good presentation skills
- Computer - maintain and update proficiency with current and new programs
- Professional Attributes
- Is a self-starter, demonstrates initiative
- Is resourceful in finding solutions to questions and issues
- Exhibits willingness to learn and apply new skills
- Demonstrates a sense of urgency to obtain results
- Displays professionalism at all times
- Shows commitment, integrity and respect for others
- Is confident, enthusiastic and motivated
- Exhibits dedication to quality of work
- Responds well to pressure; is flexible
- Is viewed as dependable and accountable
- Supervisory Skills
- Oversee management and development of account services personnel which may include Account Supervisor, Senior Account Executive, Account Executive and/or Assistant Account Executive.
- Display ability to appropriately motivate and supervise others’ work.
- Bachelor’s degree
- 6-8 years agency experience with a minimum of 1-2 years in an Account Supervisor role
- OR a combination of 8 plus years experience in a marketing services environment with pharmaceutical sales experience
