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Job Order:

5594

Staff Representative:

Tim Jadwin

Position:

Group Account Supervisor

Location:

New Jersey

Company Summary:

A smart, award-winning pharmaceutical advertising and communications agency with major clients.

Description:

Position Summary:
Oversee all day-to-day Agency activities and contribute to building the brand at a strategic level. Usually responsible for a group of brands and/or a group of account services personnel.

Responsibilities Of Position

• Job Knowledge
  • Demonstrate ownership and accountability for all agency procedures and work flow. Evaluate on an ongoing basis making recommendations for improvement
  • Supervise day-to-day activities on assigned accounts
  • "Paint" the big picture to team members regarding activities on assigned accounts
  • Demonstrate expertise in the assigned therapeutic categories, markets and products/science.
  • Direct creation of monthly status reports, job opening checklists, contact reports, work orders, estimates and other correspondence; Ensures timely and accurate execution of said
  • Assigns, oversees and evaluates activities of other Account team members
  • Develop, write and implement Communications Plans
  • Interact with all levels of creative staff in review of projects ensuring consistency with client objectives and brand strategy
  • Demonstrate advertising and marketing expertise
• Work Quality
  • Ensures highest quality is being delivered on all jobs, ensuring Client is satisfied with final outcome
  • Ensures successful completion of all assigned jobs on time and on budget
  • Possess excellent organization skills and follow up
  • Directs and oversees multiple assignments, ensuring quality control and adhering to deadlines
  • Demonstrate ability to focus on details (as needed)
  • Prioritizes to ensure Client satisfaction
  • Anticipates, identifies and solves tactical and strategic problems as they arise
• Client Relations/New Business
  • Possess thorough knowledge of clients’ systems and procedures for tracking jobs and ensure internal team adheres to these
  • Communicate routinely with Client regarding the status of all projects. Ensures high level of quality and timeliness to all projects and requests.
  • Serves as primary contact with Client and continually builds relationships at all levels of product/marketing management
• Account Management
  • Demonstrate outstanding business sense overall and ability to define key issues
  • Oversees and ensures all members of the team work together smoothly and effectively; a key internal driver to get specific work accomplished
  • Work closely with creative staff, documenting and actively passing on Client direction, collaborating on jobs and communicating fundamentals of what needs to be done and when
  • Oversee quality control on all jobs, from both a creative and strategic point of view, ensuring Client comments are always considered and/or incorporated. Jobs include creative items as well as marketing plans and pov’s that are generated only by the account group
  • Plays the key role in both internal and client meetings, contributing at a strategic level.
  • Continuously monitor the marketplace and provide value-added updates to the Client and Agency on brand, category and industry issues
  • Actively pursues new business leads and new opportunities at the Client, and elsewhere
• Financial Management
  • Manage all financial aspects of the account including overseeing the billing process and P&L responsibilities.
• Strategic Thinking/Analytical Ability
  • Provide strategic and marketing guidance to client and agency team
  • Proactively provide client with points of view and recommendations on business building, market research and competitive activities
  • Demonstrate ability to apply marketing knowledge to brand building initiatives
  • Demonstrate ability to use information and data effectively
• Management/Leadership Skills
  • Provide effective direction to agency team ensuring team communication especially among Account Services, Creative and Medical Affairs/Education
  • Understanding of roles and responsibilities of team members and ability to interact effectively with varying levels of personnel
  • Development and maintenance of positive relationships with peers and senior management (copy, art, medical affairs/med ed)
  • Advises senior management of all internal and external issues that impact business
  • Is the team captain; commands respect and is able to move things forward
  • Ensures appropriate utilization of agency resources
  • Demonstrate ability to evaluate potential issues within agency and provide corresponding solutions
• Communication Skills
  • Written correspondence - write clear and concise internal and external documents
  • Verbal communication - clearly communicate points of discussion to team members in a professional manner.
  • Interpersonal - works collaboratively with others; listens to others’ points of view; treats others with respect
  • Presentation - Demonstrates good presentation skills
  • Computer - maintain and update proficiency with current and new programs
• Professional Attributes
  • Is a self-starter, demonstrates initiative
  • Is resourceful in finding solutions to questions and issues
  • Exhibits willingness to learn and apply new skills
  • Demonstrates a sense of urgency to obtain results
  • Displays professionalism at all times
  • Shows commitment, integrity and respect for others
  • Is confident, enthusiastic and motivated
  • Exhibits dedication to quality of work
  • Responds well to pressure; is flexible
  • Is viewed as dependable and accountable
• Supervisory Skills
  • Oversee management and development of account services personnel which may include Account Supervisor, Senior Account Executive, Account Executive and/or Assistant Account Executive.
  • Display ability to appropriately motivate and supervise others’ work.

Minimum Requirements

• Bachelor’s degree
• 6-8 years agency experience with a minimum of 1-2 years in an Account Supervisor role
• OR a combination of 8 plus years experience in a marketing services environment with pharmaceutical sales experience

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