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Job Order:

5691

Staff Representative:

Tim Jadwin

Position:

Account Supervisor

Location:

Illinois

Company Summary:

Healthcare communications agency specializing in developing strategic healthcare communications through various sales promotions and educational solutions for healthcare clients.

Description:

Position Summary
The Account Supervisor (AS) is a brand champion, demonstrating strong ownership of the brand keeping the focus on brand success. An AS manages his/her business including the supervision of the account team.

Responsibilities

• Project Development
  • Develops strategic skills, masters tactical planning and implementation
  • Ensures all creative and tactics developed support the brand positioning
  • Continually seeks brand building opportunities/ways to overcome obstacles
  • Appropriately interprets and applies market research data
  • Participates in development of a strategic communications plan with alignment between issues, strategies, and tactics
  • Leads creative and account teams in the development of breakthrough creative to ensure high quality agency output, reflective of consistently superior creative product
  • Champions the creative product
  • Works with team to ensure all work is delivered on time and accurately
• Client Relations
  • Maintains key client contact and ensures the client is kept apprised of the status of all jobs and ongoing progress
  • Attends client meetings/conventions/market research and handles timely follow-up
  • Delivers recommendations for programs, big ideas, and incremental income, and seeks opportunities to continually strengthen quality of client relations
• Financial
  • Maintains financial control of all client work (estimates, jobs, fees, billing) within the guidelines of the client’s budget
  • Generates project lists for fee development
  • Prepares forecasts and updates regularly
  • Identifies opportunities to realize incremental income
• Team Building/Leadership
  • Spearheads preparation of strategic options, copy strategy, and creative
  • Delegates tasks as appropriate while ensuring quality meets agency standards
  • Evaluates performance of account team members and makes developmental recommendations

Performance Standards

• Demonstrates client and brand knowledge
• Demonstrates passion for the brand and creative product
• Earns the respect and trust of the client and of his/her internal agency team
• Is in command of all key data pertaining to his/her brand
• Knows his/her brand inside and out, and is able to clearly communicate a point of view regarding strategic issues relevant to the brand
• Is on top of specific tasks that have been delegated to other members of the team
• Effective at providing direction and answering team questions about assignments
• Helps ensure that appropriate resources are available to cover the workload during heavy volume periods (such as for POA submissions)
• Demonstrates an understanding of brand positioning, the product, and its performance
• Demonstrates an understanding of income sources and client compensation structure
• Understands the objectives and outcomes of common market research methodologies
• Demonstrates excellent interpersonal and listening skills
• Exercises good judgment
• Works well with others; team player
• Manages time well
• Excellent verbal and written skills; solid presentation skills
• Professional conduct
• Follows up to ensure goals are met through encouragement and constructive feedback and provides direction when needed

Requirements

• Bachelor’s degree
• 4-6 years in account services at a healthcare communications/advertising agency.
• Strong knowledge of Microsoft Office (Word, Excel, PowerPoint)

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